Get In Touch

We're here to help you explore the universe of AI! Whether you have questions, feedback, or just want to say hello, we'd love to hear from you.

📧 Email Support

Our support team typically responds within 24-48 hours during business days. For urgent matters, please mention "Urgent" in your subject line.

🌟 We're Here to Help

At info@matrixgpt.ai, we believe in open communication and putting our users first. Whether you're experiencing technical issues, have feature requests, or just want to share your experience, don't hesitate to reach out. Your feedback helps us improve and serve you better!

Subscriptions

General Subscription Information

When you purchase a subscription for Matrixgpt.ai's services ("Subscription"), you agree to the following terms regarding payment, billing, and refunds. These terms are designed to ensure fairness and transparency while reflecting the unique nature of the services we provide.

By subscribing to Matrixgpt.ai, you authorize us, through our secure third-party payment processor, to charge the payment method you provide (such as a credit or debit card) for the Subscription type you select. This includes all applicable taxes and other fees. It is your responsibility to provide accurate and up-to-date payment information to ensure uninterrupted service.

No Refunds Policy: Why It Is Necessary

When you subscribe to Matrixgpt.ai, our system immediately reserves access to costly supercomputers and cloud resources to deliver AI-powered tools and services tailored to your needs. These computational resources are reserved and paid for upfront to ensure uninterrupted, high-quality service delivery.

By completing your Subscription purchase, you expressly waive your right to dispute or request a refund for the charges associated with your Subscription. This policy is clearly presented to you during sign up as well as the checkout process, and by completing your purchase, you acknowledge and agree to these terms.

Subscription Billing and Renewal

Your Subscription will automatically renew at the end of each billing cycle unless canceled. Billing cycles are annual, and payment for the entire Subscription Fee is required upfront. Renewal charges will be billed to the payment method on file at the then-current Subscription rate, unless otherwise notified.

• Ongoing Subscription: Your Subscription will remain active until you cancel or until Galaxy.ai terminates it under the Terms of Service.
• Cancellation Terms: You may cancel your Subscription at any time through your account's billing section. However, cancellations will only take effect at the end of your current billing cycle. No pro-rated refunds will be provided for unused time within a billing cycle.

Exceptions to the No Refunds Policy

We strive for transparency and customer satisfaction. While refunds are not generally offered, we may, at our sole discretion, consider requests for refunds in the following limited circumstances:

• Billing Errors: If there was a demonstrable technical error on our end that resulted in an incorrect or duplicate charge, you may contact support for review. Any refund for such issues will be determined solely by Matrixgpt.ai.

Disputes and Chargebacks

We are committed to resolving any issues you may encounter. If you experience any problems with our service or billing, we strongly encourage you to contact our support team before initiating a chargeback or dispute with your payment provider. Most issues can be resolved quickly and amicably through direct communication.

By agreeing to these terms, you acknowledge and accept that initiating a chargeback or payment dispute without first attempting to resolve the matter with Matrixgpt.ai may constitute a violation of this Refund Policy and our Terms of Service.

Please note that any disputes filed with a payment provider will be handled with the following documentation:

• Proof of your acceptance of the Refund Policy during checkout.
• Logs and records verifying your use of Matrixgpt.ai's services.
• Documentation showing the nature of services provided and the resources reserved on your behalf.

Policy Updates

We reserve the right to modify this Refund Policy at any time as required by changes in business needs, technology, or applicable laws. Updates to the policy will be communicated to customers via email or platform notifications.

Thank you for trusting Matrixgpt.ai with your AI needs. If you have any questions or need further clarification about this Refund Policy, please contact our support team at humans@Matrixgpt.ai.